Privacy Policy

At Wellness Official, accessible from https://wellnessofficial-my.com, your privacy is one of our main priorities. This Privacy Policy was describe how Wellness Official ('us', 'we' or 'our') operates (the 'Site'). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. This Privacy Policy outlines the types of personal information we collect and how we use it in accordance with the General Data Protection Regulation (GDPR) and the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

  • Personal data: Name, email, phone number, billing/shipping address
  • Order details: Products purchased, transaction amount, and date
  • Payment data: Processed securely via third-party payment gateways (e.g., Fiuu Payment, Atome, Grab Pay)
  • Technical data: IP address, browser type, device information, and cookies

2. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Your consent
  • To fulfill a contract (e.g., when you make a purchase)
  • To comply with legal obligations
  • For legitimate business interests (e.g., analytics, fraud prevention)

3. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders
  • Improve our website and services
  • Communicate with you (e.g., order updates, promotional emails)
  • Prevent fraud and ensure security

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Trusted service providers (e.g., payment processors, shipping companies)
  • Legal or regulatory authorities if required by law

5. International Data Transfers

We may transfer your data outside of Malaysia and the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Withdraw your consent at any time
  • Request data portability
  • Object to the processing of your data
  • File a complaint with your local data protection authority (e.g., Malaysia’s PDP Commissioner or your EU regulator)

To exercise these rights, contact us at support@wellnessofficial-my.com.

7. Cookies and Tracking

We use cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve your browsing experience

You can manage cookie preferences through your browser settings or via our cookie banner.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

9. Data Security

We take reasonable steps to secure your data using industry-standard practices and tools. However, no system is completely secure.

10. Children's Privacy

Our site is not intended for children under 13. We do not knowingly collect their data.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted here.

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